How Trust is Earned | Crunelle Insurance

How Trust is Earned

Buying insurance can sometimes feel intimidating. After all, you are relying on someone else to help you figure out what policies you need and, ultimately, what to spend your money on. That’s why it’s so important to work with a company you can trust. We know that trust must be earned, and we work each and every day to show you that you can count on us.

Clear communication

One way trust is gained is through clear, effective communication. Agents must be easy to contact, respond in a timely manner, and take time to meet face-to-face with clients. If you become a client of Crunelle Insurance Agency, we promise to explain what the policy covers in terms that make sense to you – and also how the billing process works. We explain what you should do if you have a claim, in addition to discussing your policies as your family’s insurance needs change.


Always do what you say you’re going to do – it’s another important way to earn trust. Our team makes every effort to keep appointments, follow through with promises, and ensure customers have a positive experience with us. If ever someone feels dissatisfied, we promise to look into the situation tounderstand what happened and do everything in our power to make things right.


No one wants to be pressured to buy something – we get that. That’s why we take the time to listen to our customers, understand their needs and concerns, and provide helpful solutions. We’ll help you understand which policy is right for you and be upfront about the cost, and we’ll never try to sell you a policy we don’t actually think you need.

Care about the customer

People want to know that their insurance agent truly has their best interests in mind. We at Crunelle Insurance Agency have a strong commitment to provide high quality, personalized insurance coverage to our customers at reasonable prices. Our family-owned agency has been providing quality service for more than 50 years, and we’re committed to helping you manage the risks that arise in everyday life. If the unexpected happens, we will do everything we can to help you through the claims process. Our agency is guided by the highest standards of integrity and professionalism. You can rest assured that our recommendations will help you obtain appropriate insurance coverage for your unique circumstances, at a price that fits your budget.

We want to earn your business and your trust. That’s why Crunelle Insurance Agency always looks for ways to protect you better, including carefully choosing the insurance companies we represent to be both affordable and responsive. We look forward to being your trustworthy team.

About Us

Welcome to Crunelle Insurance, your trusted partner for comprehensive and tailored insurance solutions. Based in Central Ohio, we’re a locally-owned firm deeply committed to securing your peace of mind. 

With years of expertise in business, property, auto, and umbrella insurance, we’re here to help you navigate life’s uncertainties. Let us put our knowledge to work for you, so you can focus on what matters most: living your life with greater confidence.

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